Job Description

Loyalty & Retention Manager

About DevelopmentAid

At DevelopmentAid, we connect funding agencies, donors including iNGOs, NGOs, bilateral/multilateral organizations and DFIs/development banks around the world into a global portal for all development stakeholders. Since 2007, we have helped thousands of professionals access intelligence, analytical instruments, real-time market updates— all through a global, subscription-based platform.

If you’re passionate about development cooperation, continuously seek self-improvement by exploring new markets, studying emerging organizations and product launches, and have a genuine curiosity about how others contribute to the field of international development, this role is the perfect fit for you.

As a Loyalty & Retention Manager, you will support some of the most influential organizations in the sector — from development banks and UN agencies to global foundations and government institutions. You will ensure they get the most value out of our tools, while strengthening long-term partnerships and promoting country memberships.

This is a great opportunity to grow your career in a dynamic, global environment where your work directly shapes member satisfaction and partnership success.

What You will Do

• Build relationships and provide dedicated support to existing members (including country memberships);
• Run surveys to collect insights, feedback, and testimonials — and help turn them into improvements;
• Arrange and deliver online trainings to help members use our tools confidently (including NGOs and institutional donors);
• Coordinate internal handovers by passing expired leads to the new business development team;
• Support members with account setup and management (profiles, associations, alerts, etc.);
• Manage member contacts: update info, process out-of-office notices, clean lists;
• Update and track country membership users — share access details and invite them to personalized trainings;
• Publish highlighted tenders and grants and support their promotion on social media.

What You Bring

• Good command of Microsoft Office (Excel, Word, Outlook);
• Comfortable with Google Workspace (Docs, Sheets, Gmail);
• Experience with JIRA is a plus;
• Strong English skills (written & verbal); bonus points for other languages.
• Friendly, approachable personality with a polished, professional attitude.

Perks & Benefits:

• Free coffee/tea, biscuits, and seasonal fruits;
• Team-building activities, corporate and social events.

Career Development Path At DevelopmentAid, we believe in nurturing talent. We offer a range of opportunities at all levels of seniority, providing you with a platform for continuous growth. Whether you are looking to progress within Strategic Partnerships and Donor Relations Department or explore opportunities in other departments, we support your career ambitions.

How to Apply

To submit an application for this role, please click the Apply Now button, located at the top of this page.

Kindly note that we will only reach out directly to candidates selected to proceed to the next stage of our recruitment process.